HomeCustomer Service Excellence Standard (formerly Charter Mark)
The Customer Service Excellence standard tests public service provision in great depth. It focuses on delivery, timeliness, information, professionalism and staff attitude.
Dyfed-Powys Police have achieved Customer Service Excellence, having been formally assessed and accredited.
Visit the Customer Service Excellence website for information on the standard and the criteria that must be met.
Continuous Improvement
The assessment process flags up areas for improvement, which are highlighted in the following report
Action Plan for Compliance and Future Review, January 2009 (PDF, 30 kB)
In order to view or download PDF files you need to have Adobe reader software. A free copy of this Adobe Reader can be downloaded from the Adobe Website.