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Action Fraud is the national reporting centre for fraud and internet crime. Members of the public, the police, businesses and charities can report to Action Fraud online or on the phone. Visit www.actionfraud.police.uk or call our contact centre on 0300 123 2040.

From rogue builders to online shopping scams - fraud is big business.

Latest national figures suggest it is a £73 billion a year crime – and that’s only based on the crimes that are reported and recorded.

The four Welsh police forces have now signed up to Action Fraud - a UK-wide scheme which will revolutionise how fraud and financially-motivated crime is reported by the public and recorded and investigated by police.

From Monday 3rd December, Action Fraud provides a single point of contact for fraud victims where they can both report a fraud and seek guidance and advice.

Detective Chief Superintendent Adrian Erasmus, head of the Wales Regional Organised Crime Unit said:

“Action Fraud will support victims, help prevent fraud and better enable the Welsh police forces to investigate crime by giving us the national picture on fraud instead of dealing with cases in isolation.

“Fraudsters can target people in Wales regardless of where they are based, so by providing a national reporting centre we will be in a much stronger position to tackle fraud locally.

 “By working together, Action Fraud and the four Welsh forces will be able to offer a better level of service to the public and, ultimately, bring more offenders to justice.”

Action Fraud provides a clear signpost for reporting all types of fraud, including identity theft, investment, credit card and consumer fraud. At the same time it gives law enforcement and counter-fraud agencies better information to better target fraudsters, better protect the public and bring criminals to justice, by providing vital information to the National Fraud Intelligence Bureau (NFIB).

This collaboration between local forces, the NFIB and Action Fraud will help tighten the net on fraudsters.

Detective Chief Inspector Greg Williams, Dyfed Powys Police said 

“Action Fraud is a new and exciting means for victims and potential victims of fraud to report their crimes. This gives a national approach to fraud investigation which will help victims, businesses and the police to tackle this rising crime type.”

Jamey Johnson, Head of Action Fraud said:

“Fraud is not a victimless crime. It can devastate lives and it’s vital we take strong action to prevent people falling foul of criminals who prey on the vulnerable.

“Following a successful pilot, by April 2013 every police force in England and Wales will be using Action Fraud to report incidents of fraud and internet crime in their area.  Action Fraud is already the UK’s one-stop-shop for fraud advice and reporting, and has helped more than 300,000 people deal with the consequences of fraud and internet crime.”

If individuals or business operators want advice or support on fraud they are encouraged to call Action Fraud on 0300 123 2040, Textphone 0300 123 2050 or visit www.actionfraud.org.uk to get advice and guidance on protecting yourself from fraud.


Top 4 reported frauds (over the last 3 months):

Advance fee frauds.

Banking and credit industry fraud

Online shopping and auctions

Computer software service fraud

Example of Advance fee fraud

Payment Protection Insurance (PPI) fraud continues to be reported in large volumes and accounts for 30% of this category. This happens when people pay upfront to secure PPI claims, but then find they have been the victim of fraudsters and can end up losing considerable sums of money.


Since Action Fraud launched in October 2009:

Over 116,000 crime reports have been received

The total value of crime reported to Action Fraud is over £1.11 billion

In August 2012, the contact centre saw its busiest month, with almost 22,000 calls.

Overall customer satisfaction with the contact centre over the last three years has averaged almost 95% every month.

Since the introduction of ‘information reporting’ in August 2011, over 44,000 reports have been received.

Since the introduction of the Attempted Scams and Viruses tool in December 2011, over 35,000 attempted scams and over 2,100 virus reports have been received.


Aossa tickets

www.aossa.com was a fraudulent website selling fake tickets for music concerts and festivals.

When people from all over the country fell victim to ticket scams for different events, their crime reports came through to Action Fraud as the national reporting centre.

These multiple reports were assessed and analysed by the NFIB, and an offence location in Sussex was identified.

Since June 2012, crime packages equating to nearly 500 total crimes have been disseminated to Sussex police for investigation.


During the Olympic and Paralympic games, Action Fraud and the NFIB worked closely with Operation Podium, the Metropolitan Police fraud Olympic team.

Action Fraud issued online public alerts to warn people about ticket scams, with a list of suspect websites provided by Operation Podium.

By searching the ‘Know Fraud’ database and assessing reported crime, the NFIB was able to identify and monitor national fraud trends where the ‘Olympic’ brand was being used as an enabler to commit fraud.

In total, crime packages equating to around 400 crimes were disseminated to the MPS in relation to ticketing fraud.


What the public can do to help themselves:

Be extremely wary of post, phone calls or emails offering you business deals or prizes out of the blue. If an offer seems too good to be true, it probably is. Always question it.

Destroy and preferably shred receipts with your card details on and post with your name and address on. Identity fraudsters don’t need much information in order to be able to clone your identity.

Many frauds start with a phishing email. Remember that banks and financial institutions will not send you an email asking you to click on a link and confirm your bank details. Do not trust such emails, even if they look genuine.

Do not give any personal information (name, address, bank details, email or phone number) to organisations or people before verifying their credentials.

If you are concerned about the source of a call, ask the caller to give you a main switchboard number for you to call them back on, or hang up and call your bank back on the legitimate phone number printed on your bank statements.

Don't use the same password for more than one online account and never use banking passwords for any other websites.

Notes to Editors:

The Annual Fraud Indicator 2012 estimates that fraud and internet crime costs our economy an estimated £73 billion every year. This money is often used to fund crimes like drug smuggling, terrorism and people trafficking. http://www.homeoffice.gov.uk/publications/agencies-public-bodies/nfa/annual-fraud-indicator/

Action Fraud is the national reporting centre for fraud and internet crime. Members of the public, the police, businesses and charities can report to Action Fraud online or on the phone. Visit www.actionfraud.police.uk or call our contact centre on 0300 123 2040.

Action Fraud provides a central point of contact for information about fraud and financially motivated internet crime.  The service is run by the National Fraud Authority – the government agency that helps co-ordinate the fight against fraud in the UK. Action Fraud works with partners in law enforcement - the National Fraud Intelligence Bureau, run by the City of London Police - to make sure fraud reports reach the right place.