All calls to Dyfed-Powys Police are answered and dealt with at the Force Communications Centre (FCC), at Police Headquarters in Carmarthen.
The FCC deals with 999 emergency calls, 101 non-emergency calls, incident management and police deployment across four counties. It receives around 400,000 calls each year, 10% of which are 999 calls.
FCC staff are trained to deal with difficult situations and are fully aware of the policing issues and geography of the Dyfed-Powys area.
They find and deploy the closest and most appropriate police resource to incidents.
In an average week in 2016:
- We received 821 999 calls
- We received 6180 101 calls
- Recorded 437 crimes
- There were 77 road traffic collisions
- We made 143 arrests