All calls to Dyfed-Powys Police are answered and dealt with at the Force Communications Centre (FCC), at Police Headquarters in Carmarthen.

The FCC deals with 999 emergency calls, 101 non-emergency calls, incident management and police deployment across four counties. It receives around 400,000 calls each year, 10% of which are 999 calls.

FCC staff are trained to deal with difficult situations and are fully aware of the policing issues and geography of the Dyfed-Powys area.

They find and deploy the closest and most appropriate police resource to incidents.

In an average week in 2016:

  • We received 821 999 calls
  • We received 6180 101 calls
  • Recorded 437 crimes
  • There were 77 road traffic collisions
  • We made 143 arrests

101 is a 24-hour service that deals with all reports of crime and other concerns that do not require an emergency response. For example:

  • To report a crime or criminal damage that is not happening right now
  • To contact your local police officer
  • To pass on information about criminal activity, eg drug use or dealing
  • To enquire about lost property
  • For information or advice

If you’re calling from a mobile phone you may be asked which force you require. Callers to Dyfed-Powys Police can choose from four options:

  1. Report a new incident
  2. Receive an update on an existing incident, or for general information or advice
  3. Direct dial an internal extension number
  4. All other enquiries

Calls to 101 from landlines and mobile networks cost 15p per call, no matter what time of day or how long you’re on the phone.
Before calling 101 for information or advice, ask yourself if your enquiry is really a matter for the police or if there is another public organisation better placed to help. We also encourage people to use the Ask the Police website, where you can find commonly asked questions and answers.

To access 101 from outside the Dyfed-Powys Police area, call 01267 222020.

101 is available for deaf, hard of hearing and speech impaired via textphone on 18001 101. Click here for more information on the text relay service.

For more information on the 101 service, please visit www.police.uk/101.

999 is a 24-hour service for an immediate response, and should only be used in an emergency, for example:

  • You or someone else is in danger right now
  • Violence is used or threatened
  • A serious crime is in progress or is likely to occur
  • A suspect for a serious crime is nearby
  • A road traffic collision has injured someone or is a danger to other road users
  • A vulnerable person needs urgent attention

When you call 999 an operator will ask which emergency service you require and the number you’re calling from.

If you ask for police in the Dyfed-Powys area, you will be transferred to the Force Communications Centre in Carmarthen. You will be asked about your emergency and some details about yourself. It’s important to get the right information so officers are fully informed about the incident before they arrive. Risk assessments can also be carried out to ensure the safety of members of the public and police officers. The closest and most appropriate vehicle or officer will be sent and you will be given an estimated time of arrival.

You will be advised to contact us on 101 if your call isn’t an emergency.

All calls to 999 and 101 will be recorded for training and evidential purposes.

We aim to respond to all emergency calls within 20 minutes.

Airwave is a digital trunked radio service for police and other emergency services provided by Airwave Solutions Limited. All police forces in England, Scotland and Wales use it, along with the British Transport Police and the Serious and Organised Crime Agency. The fire and ambulance services will also be using Airwave once their roll out is complete.

Some of the benefits include:

An emergency button on the terminal that an officer can press if in danger

  • Improved radio coverage
  • Improved speech clarity
  • Improved security of communications
  • Enhanced operational flexibility
  • Scope for mobile data applications
  • National roaming
  • Improved ability to communicate between police forces and other emergency services

Airwave Solutions decide how many mast sites are needed and where.