Section 8 of the Freedom of Information Act 2000 sets out what constitutes a request for information under the act. It must:

  • Be submitted in writing
  • Include the name of the applicant and an address for correspondence. This can be an email address.
  • Describe the information requested

You might want to include a phone number, which could assist the process if your request needs to be discussed or clarified.

Depending on the nature of your request a fee may be payable.

Please feel free to contact the Freedom of Information Unit if you require any help in making a request for information.

If you submit your request by email, receipt of your request will be acknowledged within two working days. If you do not receive confirmation after two working days, call the department on the number below or re-submit your request.

Make your request in writing to:

Freedom of Information Unit
Dyfed-Powys Police Headquarters 
Po Box 99 
SA31 2PF

Or email:

Tel: 01267 226596

The Information Commissioner’s Office has produced a guidance document for anyone considering submitting a request for information, which might assist you further.

  • The information you need might already be available on our, or another, website
  • It will help the progress of your request if you are able to provide details of the time period your request covers – for example, the past five years or the past 12 months. It is also helpful to say if you need information by financial year or calendar year. However, it should be noted that some information may only be held in one format.

To discuss your request before submitting it, call the Freedom of Information Unit on 01267 226596.

While carrying out police investigations, officers must consider the confidentiality and privacy of victims, witnesses and suspects. Such investigations might also involve the use of policing tactics or techniques that, if widely known, would hinder the ability of the police service to prevent and detect crime. It is further recognised that the release of information concerning current investigations might compromise any subsequent court proceedings.

For these reasons, the police will in most cases seek to apply an exemption to prevent the release of information concerning investigations when requested under the Freedom of Information Act.

We recognise that in some cases there will be significant issues of public interest that require the disclosure of information. To override issues of personal privacy and possible harm to individuals involved in the investigation, this public interest must be significantly more than mere curiosity or interest in a particular investigation.

In order to ensure that public interest issues are fully considered, all applications for information concerning investigations will be considered on a case by case basis in accordance with the requirements of the act.

Police forces in the UK are routinely required to provide crime statistics to government bodies, and the recording criteria is set nationally. However, the systems used for recording these figures and the procedures used by each force to capture the data are not generic. It should be noted that if you submit the same request to more than one police force any response provided by Dyfed-Powys Police should not be used for comparison purposes.

Some requests for information might need to be transferred in full or in part to another public authority to answer in the fullest possible way. If this is the case, you will be informed. In most cases this will involve letting you know that the information is held by another public authority, and providing contact details of the authority concerned or transferring the request with your consent. We will take into consideration the Code of Practice under section 45 of the act:  Code of Practice on the discharge of public authorities’ functions under Part 1 of the Freedom of Information Act 2000

We will issue a refusal notice where it is estimated that the cost of compliance exceeds the appropriate limit as set out within section 12 of the act and the Freedom of Information and data Protection (Appropriate Limit and Fees) Regulations 2004. This does not affect an applicant’s right to request an internal review.

The Freedom of Information and Data Protection (Appropriate Limit and Fees) Regulations 2004

Right to appeal

Where a request for information under the individual right of access is denied, the applicant has the right to appeal against the decision. Appeals should in the first instance be made to Dyfed-Powys Police where they will be subject to independent scrutiny, but should the applicant still be unhappy they will have the right to appeal against the decision of non-disclosure to the Information Commissioner.

A requestor can appeal about the range, amount and format of information we have sent following a request. A requestor can also appeal about the way a request was handled – for example, the time it took to respond, or the way letters were worded.

We have an appeals process, which will not affect the right of the person to appeal directly to the Information Commissioner if they wish.

Anyone who has requested information from the force can appeal; this includes applicants whose requests have been deemed to be vexatious. If someone has submitted a request and is not satisfied with the way it has been dealt with, they can use the appeals process to have it looked at again. If the person who submitted the request is unable to appeal, another person can do it on their behalf.

To appeal, contact the Freedom of Information Unit. It is helpful if you can provide as much information as possible about the request made, and the reason for the appeal. If possible the original reference number should be quoted. The unit can be contacted at:

Freedom of Information Unit
Dyfed Powys Police 
PO Box 99 
SA31 2PF

Phone: 01267 226014 / 01267 226297


Appeals should be made within two months of receiving the final response in relation to your request. This is in line with Information Commissioner’s Office guidance. We aim to deal with and complete your appeal as soon as practicable, and within two months of receipt of your appeal, in line with guidance.

Once we have enough information to identify the request, we will begin a review of what happened and when. The appeal will be referred to a panel, who will investigate what has taken place and assess if we have been fair and thorough in dealing with the requestor.

The panel won’t just look at the part of the request concerning the person who submitted it, but the whole request to see what caused the problem.

Where we haven’t followed proper procedures, or have failed to provide a high quality of service, an apology and an explanation of what procedures we will follow to ensure it doesn’t happen again will be provided.

If we should have provided information but have not, the requestor will be sent it immediately.

The requestor will be informed if it is believed following review that the original response was correct. They will then be informed of their options.

If the requester is still not satisfied following the review, they can take the appeal to the Information Commissioner who may investigate the matter. This option is open to the requester at all times. It would be preferable if matters were sorted out at a local level if possible. The Information Commissioner will decide if they will investigate.

The Information Commissioner’s office can be contacted at:

Information Commissioner
Wycliffe House 
Water Lane 

Phone: 01625 545700


Web address: