Our information charter sets out the standards you can expect from us when we request or hold information about you or your enquiries. It covers personal data and other information the Chief Constable holds in connection with his policing duties.
We use information to:
- Prevent and detect crime
- Apprehend and prosecute offenders
- Protect life and property
- Maintain law and order and assist members of the public
We may use your personal information to analyse our performance and effectiveness. We might ask you to assist us in this analysis in order to gather information about and improve the service we are providing to the public.
Where possible and appropriate you will be informed of the reason your personal information is being held. Personal information may be held without your knowledge or consent when necessary for purposes such as the prevention or detection of crime, the prosecution or apprehension of offenders, national security and public safety.
We do not place a pre-recorded fair processing notice on phone lines that receive emergency calls because of the risk of harm that may be caused through the delay in response.
All personal information is handled in accordance with the eight principles of the Data Protection Act 1998.
When we ask you for personal information, we undertake:
- To make sure you know why we use it (where we can)
- To only ask for what we need, and not to collect too much or irrelevant information
- To protect and make sure nobody has access to it who shouldn’t
- To only share it with other organisations when the law allows
- To make sure we don’t keep it longer than necessary, and
- Not to make your personal information available for commercial use without permission
In return, we ask you to give us accurate information and tell us as soon as possible of any changes.
If we will be using or disclosing your information for a non-obvious purpose, a purpose that you would not necessarily consider to be a policing function, we will inform you of that use. This may be directly, or via our website or other means of communication with the public.
We may share information with other agencies under partnership working arrangements. Where appropriate, personal information that can identify individuals will be removed. We will share personal information only when it is lawful to do so and when your rights have been fully considered.
We take great care to ensure that information we hold is accurate, kept up to date and is destroyed when no longer required.
We use a variety of physical, technical and procedural measures to protect personal information from unauthorised or accidental disclosure, loss or corruption.
Our staff are trained in the appropriate procedures and policies for the correct handling of personal information.
We proactively monitor the use and quality of information through audits and transaction checks, and staff found to have misused personal information are investigated. We take such breaches seriously and will always consider if a criminal investigation should be undertaken, as well as taking action under our disciplinary procedures.
We will consider all requests for information received via the Subject Access process. If you believe the information we hold about you is inaccurate or misleading it will be checked and corrected if appropriate.
If you are unhappy with the way in which we have handled your personal information you can complain to the Force’s Data Protection Manager or Professional Standards Department.
Data Protection Department
PO Box 99