Hate Crime or Hate Incident?

A hate crime is any criminal offence which is perceived by the victim or any other person to be motivated by hostility or prejudice based on a person’s race, religion or belief, sexual orientation, disability or gender identity.

A hate incident is any non-crime incident which is perceived by the victim or any other person to be motivated by hostility or prejudice based on a person’s race, religion or belief, sexual orientation, disability or gender identity.

Hate crimes and incidents can cover a wide range of offences and behaviours, including bullying and name calling, verbal abuse, physical assault and violence, damage to property or cyber bullying. 

We know that people do not always relate to the term ‘hate’, but it is important to understand that if a person is being specifically targeted or harassed because of who they are, then this is a form of hate.

If you have experienced a hate crime or incident we would like you to tell us -

  • Call into your local police station
  • Speak to a Police Officer or PCSO on the street
  • Phone the Police on 101 to tell them about something that has happened before
  • Call 999 if you or someone else is in immediate danger 

If you are Deaf, hard of hearing, or speech impaired text the non-emergency number on 07811 311 908.

If you don’t want to tell the police, there are many different ways you can get help for yourself or someone else affected by a hate crime or hate incident -

When you report a hate crime or incident, Heddlu Dyfed Powys Police will look into what happened and what you tell us will be taken seriously. We will offer support to anyone who tells us about a hate crime or incident, and we will do our best to make you feel safe.

'Hate Crime is wrong. Report it'

The force hate crime information booklet is available here.

Mate Crime

What is Mate Crime

It is recognised that many people with disabilities or the elderly have so called ‘friends’ or ‘mates’ who go on to abuse them.

This is Mate Crime.

Many of those affected can struggle to recognise when they are being exploited and when they do realise that something is wrong, they may be barriers to reporting.

They might be too afraid to tell anyone as those responsible will often make nasty threats to keep the person quiet. It could be because even though the person knows that the relationship is unequal or controlling its better than no friendship at all as people targeted in this way often lack a support network and live with a high level of social isolation. People with learning disabilities can struggle to form and maintain friendships. The elderly are often isolated due to illness or mobility.

A 'mate' may be a friend, neighbour, a carer or someone else known to the person. Another person with a disability could also be a perpetrator of mate crime.

The Welsh Governments report ‘Tackling Hate Crimes – A Framework for Action’ recognises Mate Crime as an area of concern and has identified it as a specific form of disability hate crime. However, despite its label, this type of exploitation is not recorded as a specific crime.

What does it look like?

  • Name calling and bullying
  • Physical violence
  • Theft of belongings
  • Damage to your home or property

But all involving a threat regarding ‘the friendship’ – ‘I won’t be friends with you anymore if you don’t ………..’

There are many agencies that can help you to get the help you need – a list of support groups available within Dyfed & Powys can be found here.

The force 'Mate Crime' information booklet is available here

Support Groups

Polish Welsh Association

Our organisation provides help and support, English language tuition, benefit and employment support and advocacy to the Polish migrant workers in South West Wales.

We have been in existence since 2004 and work from the office at 21 Murray Street, Llanelli SA15 1AQ.

You can reach us on 01554 770867 or 01554 899950

Email: halina.ashley@gmail.com or polish.welsh@gmail.com

Carmarthenshire 50+ Forum


CALL Helpline

24 hour mental health helpline funded by the Welsh Government for signposting, information and support. - 0800 132737.

Autistic Spectrum Disorder

Kirsty Jones, ASD Community Outreach Project Officer / Swydd Prosiect Allgymorth Cymunedol ASD

Carmarthenshire County Council / Cyngor Sir Gar, 01267 246513 ext 6513

Website: http://www.asdinfowales.co.uk/home.php?page_id=8244

Website: http://www.asdinfowales.co.uk/home.php?page_id=8279

Carmarthenshire People First

Website: www.carmarthenshirepeoplefirst.co.uk

Spillman Street, Carmarthen SA31 1LQ

Telephone: 01267 234635

Adults with ASD

Ceredigion Autism Spectrum Team works with adults with autism, their parents, their carers and the staff supporting them.

Access to our service is by referral only, via the single point of contact for all Social Services in Ceredigion;

Children with ASD

In Ceredigion services for children with a diagnosis of autism sit within the Ceredigion Disabled Children’s Team / Tim Plant Anabl ( TPA) Age 0-18

Access to TPA is by referral only, via the single point of contact for all Social Services in Ceredigion

Ceredigion Single Point of contact – Social Services

Ceredigion Single Point of Access

West Wales Domestic Abuse Service

WWAMH – Mental Health Services

Ceredigion Directory of Service

West Wales Action for Mental Health

Pembrokeshire Directory of Services

Pembrokeshire People First

Powys People First

  • Website: www.powyspeoplefirst.org.uk
  • Address: 11 Lion Yard, Brecon, Powys LD3 7BA
  • Telephnone: 01874 622240

Powys Youth Service

If you are a young person aged between 11 and 25 or are a young LGBT person you can contact us to find out how we can help you and what services are available in your area.

Powys Mental Health Information Service

The team provides a mental health information service that can be accessed 5 days a week between 9 am and 5 pm.

Brecon MIND

MIND – Mid Powys

Wellbeing Centre, Crescent Chambers, South Crescent, Llandrindod Wells


Mark Michaels

Mid Wales and Marches (Welshpool) Jewish Group


Brecon Dementia Friendly Community

Age Cymru Powys

Age Cymru Powys provides free confidential information, advice and advocacy for older people living in Powys, including benefits advice. Home visits are available.

Contact your nearest office or visit our drop in information centre at 11/12 Severn Street, Newtown.

North Powys

  • Telephone: 01686 623707
  • Email: support@acpowys.org.uk

South Powys

Siawns Teg

Supporting youth and migrant families with social inclusion into their local communities

We have a generic contact email address at welcome@siawnsteg.co.uk, or for more confidential requests tony@siawnsteg.co.uk

Telephone: 01686 629999

We have offices and training rooms at Siawns Teg The Park Newtown Powys SY16 2NZ

Disability Powys

Provide info & advice to disabled individuals in Powys (also provide advocacy to disabled individuals over 50 years old):

Disability Powys / Anabledd Powys 
The Automobile Palace 
Temple Street 
Llandrindod Wells 

Powys Befrienders

Rachael Beech 
30 Ddole Road, 
Ddole Industrial Estate, 
Llandrindod Wells 

  • Telephone: 01597 822191
  • Email: rachael.beech@pavo.org.uk


ASD information, links and support via the following webpage including contact details.

Powys Freedom Group

LGBTQ Youth Group aimed at 13 - 25 year olds. We provide a safe space to socialise and meet other lgbtq young people from Powys. For more info and details of meetings contact one of our youth workers at Powys Youth Service on 01597 827592


Our contact details for Mid and West Wales FRS would be the same for all the force area. We would be able to direct the inquiry to the relevant department. The website address is http://www.mawwfire.gov.uk/ this will get you to the main website.

If the enquiry is as a result of a threat of arson then they can use this email address – arson.reduction@mawwfire.gov.uk be advised that this is not a 24 hour monitored email, in emergencies dial 999.

Victim Support

Changing Faces

Changing Faces support any aspect of living with disfigurement will be through our website: www.changingfaces.org.uk or by telephone on 0845 4500 275, which is charged at a local rate.

Age Cymru

Advice Line Freephone 08000 223 444 (open 365 days a year 8am-7pm)

Website: www.ageuk.org.uk/cymru

Hafan Cymru

Dyfed Powys local offices

  • Newtown office 
    Telephone: 01686 629835 
    Sara Humphreys - County Manager
  • Brecon office 
    Telephone: 01874 620030 
    Sara Humphreys - County Manager
  • Carmarthen office
    Telephone: 01267 266929
    Debbie Smith – County Manager
  • Haverfordwest office 
    Telephone: 01437 768671 
    Necia Lewis – County Manager

Information of the services available in local areas can be found on Hafan Cymru’s website www.hafancymru.co.uk