Facilities for the Deaf, hard of hearing or speech-impaired

Facilities for people who are Deaf, hard of hearing or speech-impaired

Non-emergency text messaging service

Dyfed Powys Police now has a non-emergency text service for people who are Deaf, hard of hearing or speech impaired. You do not have to register to use this service but it would assist Dyfed Powys police if you did provide us with your contact details.

This mobile number can be used to text a report or enquiry which does not require an immediate emergency response, for example:-

  • To report a crime or criminal damage that is not happening right now.
  • To contact your local police officer
  • To pass on information about a criminal activity e.g. drug use or dealing
  • To enquire about lost property
  • To request information or advice.

Emergency text messaging service

If you cannot make voice calls, you can now contact the 999 emergency services by SMS text from your mobile phone. Emergency 999 is part of the standard 999 service which has been designed specifically for people with hearing loss or difficulty with speech.

You can only use this service if you have registered with emergencySMS first.

To register, text ‘register’ to 999. You will get a reply then follow the instructions you are sent. If you require more information, visit:-

The following incidents should be reported immediately using the Emergency SMS system:

  • Someone’s life is at risk
  • Crimes of violence
  • Burglary
  • Any crime that is happening now
  • Someone has been injured or is being threatened
  • Concern for safety
  • There is a fire or people are trapped
  • You require an ambulance urgently
  • Someone is in trouble on cliffs, on the shoreline or is missing at sea.