There are certain steps you need to take if you have lost or found something in a public place.

Here's our advice:

Property lost in a public place

If you've lost something, we recommend you always retrace your steps and make enquiries in the area it may have been misplaced. You do not need to report a lost item to police. We only need to know if you believe the item was stolen.

Property found in a public place

If you find any of these items, call 101 immediately or visit your nearest police station:

  • Items you believe may be linked to a crime
  • Non-UK passports
  • Guns/weapons/ammunition
  • Illegal drugs/unidentifiable substances or other items that may pose a danger or harm to others
  • Pornographic material

If you have found any items not listed above, you have a legal responsibility to make reasonable efforts to find the owner. You could make enquiries in nearby amenities, place an advert in the local newspapers or perhaps use social media.

If you find items like driving licences, birth/death/marriage certificates or UK passports, report them to the authority that issued them. For example, contact the DVLA about a found driving licence.

What to do with specific items

Lost

Report the loss of a passport to Her Majesty's Passport Office (HM Passport Office) as soon as possible to help prevent the document being misused.

Telephone: 0300 222 0000 (Mon-Fri 8am - 8pm, weekends and public holidays 9am - 5.30pm).

Found

Found UK passports should be returned to the passport office:

Passport Returns,
General Section,
PO Box 215,
Peterborough,
Cambs,
PB11QQ.

Prior to posting any passports, cut the top right corner of the front and back cover and the person details page.

Found non-UK passports should be reported to the police by calling 101 as soon as possible.

Lost

If you have lost a UK driving licence, report it to the DVLA.

Found

Any found UK driving licences should be returned to: DVLA, Swansea, SA99 1AB.

The General Register Office asks that you destroy any birth, marriage or death certificates found in order to prevent fraudulent use.

Lost house keys

Contact a locksmith or your insurance company who will contact one on your behalf.

The locksmith will get you into your house with the minimum of damage and can fit new locks to ensure your property is safe.

Lost car keys

Contact the manufacturer of your vehicle for a replacement key.

Report your lost keys to the police by calling 101 or call in at your nearest police station.

Lost

Report the loss as soon as possible to your bank.

Found

If you find a bank card or statement, follow the instructions on the back of the bank card or statement.

Lost or found documents should be reported to the relevant issuing authority.

Any found electronic devices such as laptops, tablets, cameras and mobile phones should be handed in at your local police station and we will try to trace the owner.

Lost

If you have lost your mobile contact your phone provider who may block your phone and arrange a replacement.

Found

If you find a mobile phone, hand it in at your local police station and we will try to trace the owner.

Lost

If you've lost any prescription drugs or medicines, contact your GP.  Re-trace your steps and make enquiries in the area where you think you may have lost them.

Found

If you find any prescription drugs or medicines please take them to the nearest chemist, who will dispose of them safely.

If you find discarded hypodermic needles in the street, do not touch them or pick them up. Your local council has a duty to remove them.

Carmarthenshire County Council
Ceredigion County Council
Pembrokeshire County Council
Powys County Council

Any lost or found blue disabled parking permits should be reported to your local council.

Carmarthenshire County Council
Ceredigion County Council
Pembrokeshire County Council
Powys County Council

If the item was lost or found on private property (including shops, restaurants or pubs) or on public transport (including taxis, trains or coaches) we recommend you contact the establishment or transport provider where the item was lost or found – they often have their own property records.

Any other queries

For all other lost/found items or if in any doubt, please telephone us on 101 or visit your local police station.