13 Feb 2018

Thanks to the ground-breaking fraud prevention scheme – the Banking Protocol, branch staff at a bank in Llanelli alerted police last week to concerns they had for an elderly female customer. The Banking Protocol, developed as a partnership between the finance industry, Police and Trading Standards, enables bank staff to contact police if they suspect a customer is in the process of being scammed, with a rapid response to the branch.  Officers attended and established the elderly woman was attempting to withdraw a large sum of money in cash, and this was not the first time recently. Enquiries were commenced, which have led to the arrest of a 56 year old man on suspicion of fraud offences. He has been bailed pending further enquiries.


The victim is our priority, and she has been referred to agencies that can provide the right support and help her through this process.  


Paul Callard, from the Dyfed-Powys Police Financial Crime Team said: “This is an example of the value of the Banking Protocol in protecting the most vulnerable in our communities. A common method for fraud offences to be carried out is by encouraging victims to attend their local bank to withdraw cash or transfer money out of their account. This clearly demonstrates that the scheme is the first line of defence in identifying and protecting potential fraud victims in these situations. ”


Since we rolled out the scheme in September 2017 in Dyfed-Powys, in excess of £260,000 of fraud has been prevented.