16 May 2017

Dyfed Powys Police has been undertaking work to improve the way we respond in order to put the public first as part of the wider Police and Crime Plan.

This work is to continue and we will be looking to ensure that we are in a position to meet the demands that we will be facing in the months and years ahead. This will include gaining an improved and detailed understanding of what we actually do now and the demand this places on us as an organisation; looking for any trends to predict what will increasingly affect us in the future and ensuring that our efforts are not diverted to other tasks when our priority is to protect those who are most vulnerable within our society who are central within our plans for the future.

Officers are being encouraged to be out of the stations and actively patrolling their areas, and as an example of gaining a better understanding of our demands, we have recently adjusted shift patterns to better reflect the peaks in demand we experience throughout the week on a 24/7 basis. They are equipped with hand held devices that are essentially mobile police stations. They give officers mobile access to a number of force systems and processes, enabling them to deal with incidents, record crimes and so much more while out on patrol. If you see an officer using these devices be assured they are not on their personal phones – they are actively engaged in their duties in a modern and agile way.

A 24-hour policing presence will be maintained in all areas of the force and members of the public will not experience any change in the current level of police service they receive.

A number of police stations will have improvement works carried out to ensure that the facilities are fit for operational use in the future.  No changes to the current front desk opening hours at police stations or the number of police officers are being made at this time.

Chief Constable Mark Collins said

“Our focus is very much on ensuring our officers are visible and accessible within their communities. The benefits of officers having access to systems and information whilst out on patrol are clear. We aim to ensure that we are able to provide the highest standards of service to all our communities 24 hours a day.”

Police and Crime Commissioner Dafydd Llywelyn said

“As the local Police and Crime Commissioner I want to ensure that local services are available and as accessible as possible via the phone, in the station and visibly within the community”.

Meeting with our policing teams face-to-face is only one way of engaging with Dyfed-Powys Police.  The Service can also be contacted via 101, the police non-emergency number and 999 in an emergency. For general enquiries emails can be sent to contactcentre@dyfed-powys.pnn.police.uk or you can email your local Neighbourhood Policing team, details on our website www.dyfed-powys.pnn.police.uk.

Deaf, Hard of Hearing or Speech Impaired members of our communities can text 07811 311904. You can also follow us on twitter and facebook.

List of opening times are available on the website and noted below. We also have an “If we are in we are open” policy in other stations and outside the times noted.


Monday-Friday 9am - 8pm

Saturday and Sunday 9am - 1.pm;  1:40pm -  5pm


Monday-Friday 9am - 1pm:  1:40pm - 5pm


 Monday to Friday 8.00 am - 6.00 pm   

Saturday and Sunday 9.00 am - 5.00 pm


Monday to Friday 9.00 am - 2.00 pm; 2.40 pm - 5.00 pm


Monday to Friday 9.00 am - 2.00pm;  2.40 pm - 5.00 pm 

Llandrindod Wells

Monday to Friday 9am - 5pm


Monday to Friday 9am - 5pm


Monday to Friday 8am – 8pm

Saturday and Sunday 9am – 5pm


Monday to Friday 8am – 8pm

Saturday and Sunday 9am – 2pm: 2.40pm to 5pm

Pembroke Dock

Monday to Friday 9am – 2pm; 2.40pm – 5pm