Inspector Matthew Price

Sergeant Suzanne Lloyd

PC Hannah Thrower

PCSO Graham Jennings

PCSO Aileen Stewart

PCSO Aimee Bartlett

PCSO Melanie Ross

Local Policing Priorities

Date agreed: 28 October 2020


‘County lines’ is an emerging national issue, where organised crime groups from urban areas such as London, Liverpool and Birmingham put children and vulnerable adults between themselves and the risk of detection by manipulating them into carrying and selling drugs. ‘Runners’ will be sent across county boundaries to areas like Llanelli, Newtown, and Haverfordwest to deliver and/or sell Class A drugs at the other end of the line.

Dyfed-Powys Police is committed to tackling the drug dealing and violence associated with these gangs, but alongside enforcement ‘Operation Guardian’ aims to identify the vulnerable people who are potentially coerced and forced into committing crime by urban gangs, and to put measures in place that protect not punish them. 

Someone may be vulnerable to exploitation by organised crime groups for a number of reasons, but invariably there is a power imbalance in favour of those perpetrating the exploitation. Factors include age, gender, cognitive ability, or social isolation; however, a consistent factor in county lines exploitation is the presence of some form of exchange between the victim and perpetrator.

In exchange for carrying out a task, the victim may be promised or given something they need or want. This could be something tangible such as money, drugs or clothes or intangible such as protection, status, affection or perceived friendship. The prevention of something negative can also fulfil the requirement for exchange, meaning a young person or vulnerable adult may carry out an activity due to fear of violence or retribution.

Detective Chief Superintendent Shane Williams said: "Our number one priority is to protect vulnerable people, and this includes children, who can be as young as 12 years old, and the vulnerable adults who are ruthlessly exploited by urban gangs to do their dirty work. Ultimately our aim is to make the Dyfed-Powys area a hostile environment for organised crime groups, preventing all forms of harm associated with these gangs.”

Detective Chief Superintendent Williams continued: “Any child or vulnerable adult can be affected and it’s important to recognise that it can still be exploitation, even if the activity appears consensual.

“Our aim is to shine a light on this exploitation, and by working together with a wide range of partner agencies including local authorities, third sector agencies, housing associations, train and coach operators, identify abuse sooner so that we can intervene and keep vulnerable people safe.”

‘Cuckooing’ is one example of how a gang will use and abuse a vulnerable person. This is where a gang will take over a drug users’ or other vulnerable person’s home, and use it as a base for their local drug dealing. This may be with the blessing of the resident, but more often is as a result of force or the threat of force. In some cases, the resident can also be pressured into selling drugs. 

Unusual activity that could be associated with ‘cuckooing’ include:
- Lots of different people coming and going from an address
- People coming and going at odd times of the day and night
- Suspicious smells coming from the property
- Windows covered or curtains closed all the time
- Cars pulling up to or near the house for a short period of time
- An increase in anti-social behaviour around the property

Dyfed-Powys Police is asking for the public and partner’s help to identify exploitation like cuckooing. So, if your neighbour or tenant is suddenly having many more visitors to their property and at unusual times of the day and night, or you notice that their curtains or blinds are almost always shut, it could be because their home has been taken over by a drug dealing gang.  

We’re not asking partners or the public to provide evidence or even to be absolutely certain of what they have seen or experienced, just that if they are in any way concerned that they report it to the police or anonymously with Crimestopppers.

Likewise you may be in a position as a parent or carer, teacher or health worker to identify that a young person’s behaviour has changed. You may notice that their academic performance is declining or they are persistently going missing from school; you may become aware that they suddenly have cash to splash or new clothes and gifts from an unknown source or; learn that they are carrying a weapon such as a knife. This could be because they have become involved with a gang.

The independent charity Crimestoppers Wales provides an anonymous route to give information about crime, and offers a bespoke service to young people called Fearless. Through Fearless, we aim to engage with and educate young people vulnerable to or involved in county lines criminality. Visit

Date agreed: 28 October 2020


We are carrying out high visibility patrols at key times at key locations. Engaging with schools and partner agencies to identify the individuals involved. Where persons’ are identified positive action will be taken.

Local area: Newtown

Date agreed: 28 October 2020


Fraudsters are targeting members of the public, exploiting fear over the Coronavirus.


Some of the scams include;

Victims ordering surgical masks to protect against the virus and not receiving the goods. Always use a trusted way of paying for goods such as PayPal.


Fraudsters sending phishing emails to trick people into opening malicious attachments using coronavirus as a reason. They purport to be from official bodies monitoring the virus.


For example, they provide the victims with a list of active infections in the area.


To access the information the victims needs to click on a link, which redirects them to a credential stealing page. In the same phishing campaign, the fraudsters ask for a donation with payment to be made into a Bitcoin account and a Bitcoin wallet is provided. 


Please be extra vigilant when clicking on links and opening attachments in emails.



Anyone who believes they are experiencing symptoms of COVID-19 should contact NHS Direct on 111, in the first instance and seek advice from them.

Date agreed: 28 October 2020



Criminals pretending to be from Microsoft, Norton and BT are trying to scam Dyfed-Powys residents.

If you receive a call saying your computer is infected or has serious errors, or your anti-virus needs updating, just hang up the phone. No genuine employee from Microsoft, Norton Anti-Virus or BT should ever phone you to tell you this.

These callers are criminals who will try gain your trust by making you think your computer has a problem. If you allow them access to your computer, you are at risk of having money taken from your bank account and your computer locked.

•             Don’t engage in conversation with them.

•             Put the phone down.

•             Block the number they called from.

•             Tell your friends and neighbours about this scam.

Local Events

There are currently no events for this area

Local Notices


Police are urging people with speech difficulties that makes it hard to communicate to join the Dyfed Powys Police Pegasus Scheme.

It is a service designed to make it easier for people who live and, or work in the Dyfed Powys Police area to communicate with us quickly and easily on both the 101 and 999 numbers.

Application forms for the scheme are available from your local Neighbourhood Policing Team. Approach them when out and about or make a request through the police Communication Centre on 101 or through the advice section of our website.

Registering for the scheme is free. Once a person is registered and their selected password is approved the individual is a member of the scheme.

Chief Inspector Dyfed Bolton said: “The Pegasus Schemeis really simple. The caller will only have to say ‘Pegasus’ and give their password to be identified by our call handlers. They will then have access to that person’s information and how best to communicate with that person.”

Pegasus users are also provided with a Pegasus keyring to carry, so that if they are approached by Officers/PCSOs and find it difficult to communicate with them they can show their card, provide their password to allow officers access to their details.

For more information about the Pegasus Scheme ask your local Neighbourhood Policing Team, visit our Pegasus Scheme page or call 101.


Safe and Sound


The Herbert Protocol is a national scheme which encourages carers, family members or friends to compile valuable information which could be used in the event of a vulnerable person going missing. 

This information assists police in location the person as quickly as possible. 

The Herbert Protocol could give you peace of mind, knowing that vital information is readily available in case it is need in an emergency. 

Contact 101 for information or text if you are deaf, hard of hearing or speech impaired. 

The forms are also available from your local Neighbourhood Policing Team 

Contact The Team


This email address is for Neighbourhood Policing issues only. For all other enquiries please use:


101 (01267 222020 outside Dyfed-Powys)

If you know who you want to speak to at a station, ask for them by name and station and staff will check for you and connect you if they are available, or take a message. In case of emergency you should phone 999.

Local Police Stations

Park Lane
SY16 1EN


Non-Emergency Number 101 (01267 222020 outside Dyfed-Powys)

If you know who you want to speak to at a station, ask for them by name and station and staff will check for you and connect you if they are available, or take a message.

In case of emergency you should phone 999.

Front Counter Opening Hours

Monday-Friday 08:00 – 20:00
Saturday and Sunday 10:00 – 14:00 and 14:40 – 18:00

Closed on Bank Holidays

Did you know?

The Welsh Government funds 500 Community Support Officers across Wales, over 70 in our force area.