999 and 101 calls 572/23
FOI Reference: 572/2023
Request:
1) In each of the last three financial years (20/21), (21/22) and (22/23) how many calls to (a) 999 and (b) 101 were recorded as NOT having been answered?
2) In each of the last three financial years (20/21), (21/22) and (22/23) what was the average time for a response to be connected to an operator on a (a) 999 and (b) a 101 call?
3) In each of the last three financial years (20/21), (21/22) and (22/23) what was the longest time it took for a caller to get a response to a (a) 999 and (b) a 101 call? For each example state the date of the call and how long it took to be answered.
4) In each of the last three financial years (20/21), (21/22) and (22/23) how many calls to (a) 999 and (b) 101 took more than 5 (five) minutes to be connected to an operator.
Response:
I can confirm that Dyfed-Powys Police does hold the information requested, the details of which are as follows:
|
|
Q1 |
Q2 (All timings are in seconds) |
||||
|
Financial year |
a. 999 |
b. 101** |
a. 999 |
b. 101** |
||
|
2020-2021 |
939 |
45521 |
5.52 |
158 |
||
|
2021-2022 |
1017 |
43982 |
4.91 |
158 |
||
|
2022-2023 |
759 |
48327 |
4.08 |
219 |
||
|
|
||||||
|
Q3 |
Q4 |
|||||
|
999 |
|
101** |
|
a. 999 |
b. 101** |
|
|
221 |
21/03/2020 |
3594 |
28/10/2020 |
0 |
31678 |
|
|
313 |
08/12/2021 |
3613 |
18/03/2021 |
0 |
32081 |
|
|
324 |
29/01/2023 |
3615 |
27/02/2023 |
0 |
35100 |
|
|
** Includes all 101 options not just new incident. |
It should be noted that owing to the systems adopted by Dyfed-Powys Police in relation to the recording of such matters the information provided may or may not be accurate. It should be noted that for these reasons this Force’s response to your questions should not be used for comparison purposes with any other response you may receive.
(This is a response under the Freedom of Information Act 2000 and disclosed on 11/09/23)