999 call priority allocation 571/2026

FOI Reference: 571/2026

Request

For years 2024/25 and 2025/26 please provide the following:

1. List the structure of priority grading and target response times assigned to 999 calls
2. List the total number of incidents allocated to each priority grade.
3. For each priority grade, list the total number of initial 999 calls which resulted in the allocation of a Non-Crime Hate Incident after investigation
4. For each priority grade, list the total number of initial 999 calls which resulted in the recording of a hate crime after investigation.
5. For all Non-Crime Hate Incidents recorded, please provide a breakdown of the reporting method used to initiate the report (e.g., 999 call, 101 call, online report, or officer-initiated)."

I can confirm that Dyfed-Powys Police does hold the information requested, as outlined below:-

Response Q1

There are 4 grades of incident which apply to both 999 and 101 calls.

Grade 1-target response time 20 minutes.

Grade 2-target response time 60 mins.

Grade 3-target response time(currently) 10 days.

Grade 4-no response time.

Response Q2

For 2024/25 there were:

16788 Grade 1 999 reports.

8313 Grade 2 999 reports

7413 Grade 3 999 reports

30963 Grade 4 999 reports

For 2025/26 there were:

16674 Grade 1 999 reports

7479 Grade 2 999 reports

7751 Grade 3 999 reports

31848 Grade 4 999 reports

Response Q3

2024/25 - 26

2025/26 - 29

Response Q4

2024/25 - 554

2025/26 - 553

Response Q5

SOH Online = Single Online Home

2S & 4S = Enquiry line options on 101.

(This is a response under the Freedom of Information Act 2000 and disclosed on 08/07/2026)