IT contracts 381/2026
FOI Reference: 381/2026
Request
- Current Systems and Suppliers
Please confirm:
- Current CAD (Computer Aided Dispatch) system supplier and system name
- Current ICCS / control room system supplier and system name
- Any Mobile Data Terminal (MDT) solution provider and system name
- Any key integration providers or middleware platforms
- Contract Information
For each system above, please provide:
- Contract award date
- Contract duration
- Contract expiry date (including any extensions)
- Total contract value (where available)
- Procurement route used (e.g. framework (including which one), Find a Tender, direct award)
- Procurement and Tender Documentation
Where available, please provide:
- Contract award notices
- Tender documentation (including but not limited to specification and Invitation to Tender)
- Any publicly available procurement materials
Where this information is already publicly available, links or references are acceptable in place of full documents.
- Contract Changes and Extensions
Please provide details of:
- Any contract extensions, variations, or renegotiations
- Updated contract end dates
- Nature of changes (e.g. scope, pricing, service model)
- Procurement Planning and Future Intent
Please confirm:
- Whether there are plans to re-procure any of the above systems
- Expected timeframe (if known)
- Any pre-market engagement activity undertaken or planned
- Supplier Performance and KPIs
Please provide:
- Any Key Performance Indicators (KPIs) defined for the contract
- Summary of supplier performance against KPIs
- Any:
- Performance reports
- Service review documents
- Improvement or remediation plans
Aggregated or summary information is acceptable where detailed reports are not readily available.
- Service Delivery and Operational Context
Please confirm:
- Whether the system is:
- Managed internally
- Delivered as a managed service
- Any significant:
- Transformation programmes
- Planned upgrades or replacement programmes
- Governance and Oversight
Please provide (where available):
- Any internal reports or governance papers relating to:
- System performance
- Contract issues
- Major decisions relating to the system
Response Q1
I can confirm that Dyfed-Powys Police does hold the information requested, as outlined below:-
CAD - SopraSteria – STORM
ICCS – Motorola – Guardian
Mobile Data – Motorola (via SoftCat) – Pronto
Middleware – None
Response Q2
I can confirm that Dyfed-Powys Police does hold the information requested, as outlined below:-
CAD
Award date – 01/01/2022
Duration – 5 years
Contract expiry date – 31/12/2026
Total Contract value – £784,978.89
Procurement Route – Direct Award
ICCS
Award date – 30/11/2021
Duration – 7 years
Contract expiry date – 29/11/2029
Extension expiry 29/11/2032
Total Awarded Contract value – £6,114,353 (inc Extension)
Procurement Route – Find A Tender Process (Above Threshold)
Mobile Data
Award date – 05/06/2025
Duration – 7 years
Contract expiry date – 04/06/2032
Total Contract value – £2,242,534.76
Procurement Route - Health Trust Europe COMIT3 framework – awarded through SoftCat
Response Q3
I can confirm that Dyfed-Powys Police does hold the information requested, as outlined below:-
CAD
Contract Award Notice
Tender Documentation
Not available
ICCS
Contract Award Notice
Tender Documentation
Attached Q3. FOI ICCS
Mobile Data
Contract Award Notice
Tender Documentation
Not Available
Response Q4
I can confirm that Dyfed-Powys Police does hold the information requested, as outlined below:-
CAD
No extension
Variation of £94,596
Version update from STORM (MA) to Smart STORM.
ICCS
CCN001 - Amendment of Milestone Definitions and Payments.
CCN002 –
- DNSP Replacement
- Alignment of CRM with new Milestones agreed in CCN001.
- Indicative Milestone amounts are now reflective of the total cost of implementation
Contract value increase to £6,474,353.
Mobile Data
N/A
Response Q5
I can confirm that Dyfed-Powys Police does hold the information requested, as outlined below:-
CAD
No intention to procure new. We will look to extend the support via a framework.
Timeframe – next 4 months
ICCS
No plans currently
Mobile Data
No plans currently
Response Q6
Explanation of the applied exemption – Section 43(2) Commercial Interests.
Section 43(2) - Commercial Interests
“(2) Information is exempt information if its disclosure under this Act would, or would be likely to, prejudice commercial interests of any person (including the public authority holding it).”
This is a qualified and class-based exemption. As a class-based exemption, legislators have already accepted the harm in release of this class of information. As a consequence, there is no requirement to evidence the harm in disclosing such information. However, as the exemption is a qualified exemption there is a requirement to apply the public interest test, as detailed below.
Public Interest Test:
Considerations Favouring Disclosure:
There is a requirement to provide to the general public a better understanding of how public funds are spent. One of the underlying principles of the Act is the need for openness and transparency. In this case, there is a public interest in establishing that Dyfed-Powys Police has negotiated a competitive rate in relation to contracts relevant to this request.
Considerations Favouring Non-Disclosure:
In this case, to release details may affect the relationship the force has with those companies and affect any ongoing or future tender process and the commercial interests of those third parties which could result in civil action.
Balancing Test:
When balancing the public interest test, we have to consider whether the information should be released into the public domain. Advantages and disadvantages of disclosure need to be weighed against each other. In this case there is the use of public funds favouring disclosure which needs to be weighed against the damage that would occur to any ongoing or future tender process and the commercial interests of third parties.
By releasing the requested information, the commercial interests of a business and individuals may be compromised including that of Dyfed-Powys Police, along with the relationship that Dyfed-Powys Police has with all those companies or persons. Therefore, the factor favouring non-disclosure, which is that damage would occur to any future tender process and the commercial interests of third parties, outweighs the factor favouring disclosure, which is better understanding of how public funds are spent.
As such, the public interest favours non-disclosure of the information at this time. Therefore, in all the circumstances of the case, the public interest in maintaining the exemption outweighs the public interest in disclosing the information.
Response Q7
I can confirm that Dyfed-Powys Police does hold the information requested, as outlined below:-
CAD
Internally managed
Upgrade to SmartSTORM in progress
ICCS
Mix of internally managed & Managed Service
Move to SIP on going
Mobile Data
Internally managed
(This is a response under the Freedom of Information Act 2000 and disclosed on 06/05/2026)
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