Telephony Contracts - 331/2020
Telephony
1. Can you please provide the contract start and renewal date for the forces current corporate telephony system(s) within the contract(s)?
1.a. - If a separate telephony system is used to receive non-emergency and/or 999 calls within the forces control rooms, can you also please provide contract start and renewal dates for this system also?
1.b. Can you please indicate what options there are for extending the existing contracts beyond the renewal dates?
1.c. Can you please provide annual support prices paid for each telephony system contract?
1.d. Can you please provide the suppliers name(s) of each telephony system contract?
1.e. Can you please indicate what options there are for extending the existing contracts beyond the renewal dates?
Command and Control
2. Can you please provide the contract start and renewal date for the forces current command and control system used for incident management and Police resource deployment?
2.a. Can you please indicate what options there are for extending the existing command and control contract beyond the renewal date?
2.b. Can you please provide annual support prices paid for the command and control system contract?
2.c. Can you please provide the suppliers name for the current command and control system contract?
Integrated Communications and Control System (ICCS)
3. Can you please provide the contract start and renewal date for the forces ICCS?
3.a. Can you please indicate what options there are for extending the existing ICCS contract beyond the renewal date?
3.b. Can you please provide annual support prices paid for the ICCS contract?
3.c. Can you please provide the suppliers name for the current ICCS contract?
3.d. Has the force already contracted with existing ICCS supplier to provide ESN related services and if so, please provide contract start and renewal date for these services?
Records Management System (RMS)
4. Can you please provide the contract start and renewal date for the forces RMS?
4.a. Can you please indicate what options there are for extending the existing RMS contract beyond the renewal date?
4.b. Can you please provide annual support prices paid for the RMS contract?
4.c. Can you please provide the suppliers name for the current RMS contract?
Contact Management System (CRM system)
5. Can you please provide the contract start and renewal date for the forces Contact Management System used to record contact from members of the public with the forces control rooms?
5.a. Can you please indicate what options there are for extending the existing Contact Management contract beyond the renewal date?
5.b. Can you please provide annual support prices paid for the Contact Management System contract?
5.c. Can you please provide the suppliers name for the current Contact Management System contract?
Geographic Information system (GIS)
6. Can you please provide the contract start and renewal date for the forces GIS System used within the forces control rooms for incident/contact management?
6.a. Can you please indicate what options there are for extending the existing GIS System contract beyond the renewal date?
6.b. Can you please provide annual support prices paid for the GIS contract?
6.c. Can you please provide the suppliers name for the current GIS contract?
Gazetteer System
7. Can you please provide the contract start and renewal date for the forces Gazetteer System used within the forces control rooms for address verification of incidents and contacts?
7.a. Can you please indicate what options there are for extending the existing Gazetteer System contract beyond the renewal date?
7.b. Can you please provide annual support prices paid for the Gazetteer System contract?
7.c. Can you please provide the suppliers name for the current Gazetteer System contract?
Force Control Rooms
8. For each of the Force’s Control Rooms, please provide the following information:
8.a. Address (including postcode)
8.b. Whether the control room is:
i. always operationally manned (i.e. 24/7)
ii. only operationally manned during major incidents (i.e. Gold Command)
iii. only operationally manned when a live control room is evacuated (i.e. Fallback)
8.c. Whether the control room is used to routinely:
i. answer non-emergency calls (i.e. general enquiry call centre
ii. answer emergency calls (i.e. 999 call takers)
iii. dispatch officers and manage the responses to incidents (i.e. dispatcher.
8.d. Can you please provide a breakdown of the number client workstations used within each control room for:
i. answer non-emergency calls (i.e. general enquiry call centre)
ii. answer emergency calls (i.e. 999 call takers)
iii. dispatch officers and manage the responses to incidents (i.e. dispatcher).
8.e. Can you please provide the number of command and control clients that are browser based (if applicable)?
8.f. Can you please provide the number of command and control mobile data clients that are in use, either via a browser based application and/or APP installed on mobile device?