Emergency response times 100/2022
FOI Reference: 100/2022
Request 1 - 3:
1/ Please provide the average annual police response time to attend 999 calls categorised as (i) grade 1 emergency, (ii) grade 2, (iii) grade 3, and (iv) all grades, for each year from 2011 up until and including 2021. Please also provide both the total annual number of calls and time taken to attend for each part of the question.
Grades 1 to 3 typically refer to an emergency response, a prompt response and a routine response. Please provide a description of the different grades (including expected response times to attend) used by the force if these differ. An example for GMP is included here:
https://www.bbc.co.uk/news/uk-england-manchester-47582743
2/ Please provide the total number of occasions that police did not attend i) grade 1, ii) grade 2 or iii) grade 3 emergencies last year (2021).
3/ Please provide the longest individual time taken to attend a grade 1 emergency call in 2021.
Response 1:
I can confirm that Dyfed-Powys Police does hold the information requested, as outlined below.
|
Year |
Call Grade |
No. Calls |
Average Response Time (Mins) |
|
2011 |
1 |
13202 |
12 |
|
2011 |
2 |
9424 |
26 |
|
2012 |
1 |
13800 |
11 |
|
2012 |
2 |
8761 |
25 |
|
2013 |
1 |
13156 |
11 |
|
2013 |
2 |
8419 |
25 |
|
2014 |
1 |
12592 |
12 |
|
2014 |
2 |
7935 |
25 |
|
2015 |
1 |
12371 |
12 |
|
2015 |
2 |
7732 |
26 |
|
2016 |
1 |
14149 |
11 |
|
2016 |
2 |
8513 |
24 |
|
2017 |
1 |
13985 |
12 |
|
2017 |
2 |
8325 |
27 |
|
2018 |
1 |
13347 |
13 |
|
2018 |
2 |
8446 |
28 |
|
2019 |
1 |
13885 |
14 |
|
2019 |
2 |
8722 |
32 |
|
2020 |
1 |
13490 |
14 |
|
2020 |
2 |
7751 |
32 |
|
2021 |
1 |
15236 |
15 |
|
2021 |
2 |
8672 |
36 |
Please note: We do not as a force have the same categorisation for 999 calls and therefore have provided data which is relevant for Dyfed-Powys Police. So we have provided data for Immediate (P1) and Priority calls (P2).
Grade 1 / Immediate: Emergency response should be within 20 minutes of the call
Grade 2 / Priority: Priority response within one hour of the call
Response 2:
I can confirm that Dyfed-Powys Police does hold the information requested, as outlined below.
Dyfed Powys Police attend / provide a response to all grade 1 and 2 calls. We do not have a grade 3 emergencies category.
Response 3:
I can confirm that Dyfed-Powys Police does hold the information requested, as outlined below.
The longest individual time taken to attend a grade 1 emergency call in 2021 was 135 minutes
It should be noted that as a result of the systems adopted by Dyfed-Powys Police in relation to the recording of such information that the information released may or may not be accurate.
(This is a response under the Freedom of Information Act 2000 and disclosed on 07/04/2022)