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Claire joined Dyfed-Powys Police in 1993, and has served in a variety of uniform roles across the force area. Her career to date has included a national role supporting the implementation of Neighbourhood Policing across the UK, time as the Joint Emergency Services Lead for Wales, supporting resilience across the four Welsh forces, Welsh Fire and Rescue Services and the Welsh Ambulance Service Trust, and a secondment to the local authority, developing the joint community strategy.   

Claire has led on a number of change programmes within Dyfed-Powys Police, and has also worked in Avon and Somerset Constabulary on secondment. Claire has been awarded the Stonewall Workplace Champion award for her work supporting diversity across Wales. She is an accredited strategic firearms and gold public order commander.

Claire is the Welsh Chief Officer lead for both Police Community Support Officers (PCSOs) and School Community Police Officers (SCPOs). She was appointed temporary Assistant Chief Constable in 2017, and promoted to Deputy Chief Constable in August 2019. Claire was subsequently appointed as Temporary Chief Constable in March 2021, and is the NPCC national portfolio lead for Neighbourhood Policing.

Claire also holds a BA (Hons) degree in Education, having studied in Cardiff.