Tool for live chat/ web chat 349/24

FOI Reference: 349/24

Request:

1) Do you use a tool for live chat/ web chat?

2) If so, which supplier do you use for this tool?

3) How much do you spend annually on a live chat/ web chat tool?

4) Which month & year does your contract with your supplier end?

5) Who is the budget holder for this contract?

Live chat is a tool that connects customers with actual, human support representatives. This allows your users to resolve issues in real time. Using live chat, customers can get answers quickly. They’ll spend less time waiting to find a solution or sifting through a knowledge base on your website.

Response:

I can confirm that Dyfed-Powys Police does hold the information requested, the details of which are as follows:

1) Not currently. Options are being explored.

By virtue of the response to Question 1 all the remaining questions are not relevant.

                                                                                                           

(This is a response under the Freedom of Information Act 2000 and disclosed on 03/04/24)