Number of 999 and 101 calls 16/24
FOI Reference: 16/2024
Request:
1. Please provide me with the number of 999 calls and 101 calls made to you in each of the past 5 complete calendar years.
2. For each year please provide me with the average (mean) waiting time before each type of call was answered.
3. Additionally, provide me with the number of 999 calls which were classed as non-emergency and could have been called into 101 instead.
4. Please also provide me with the longest waiting time before each type of call was answered, and the number of calls that exceeded one minute waiting time on hold.
Response:
Q1.
|
Number of calls received 2019: |
|
999 – 40,384 |
|
101 – 247,295 |
|
Number of calls received 2020: |
|
999 – 37,921 |
|
101 – 238,686 |
|
Number of calls received 2021: |
|
999 – 44,140 |
|
101 – 228,063 |
|
Number of calls received 2022: |
|
999 – 50,203 |
|
101 – 201,009 |
|
Number of calls received 2023: |
|
999 – 58,974 |
|
101 – 189,270 |
Q2.
|
Average speed of answer 2019: |
|
999 – 5.02 seconds |
|
101 – 120.41 seconds |
|
Average speed of answer 2020: |
|
999 – 4.65 seconds |
|
101 – 136.89 seconds |
|
Average speed of answer 2021: |
|
999 – 3.03 seconds |
|
101 – 163.89 seconds |
|
Average speed of answer 2022: |
|
999 – 3.03 seconds |
|
101 – 176.36 seconds |
|
Average speed of answer 2023: |
|
999 – 3.41 |
|
101 – 272.98 seconds |
Q3) I can confirm there is no data held by Dyfed Powys Police, as we do not record this information in any way. A caller may be advised at the time of calling that this is not an appropriate use of the 999 emergnecy number, if the call handler feels it is appropriate, but it is not recorded as a statistic by Dyfed Powys Police.
Q4a) There is no information held by Dyfed Powys Police in regards to the longest wait time, as this statistic is not recorded.
Q4bi) In regards to 999 calls. This information is not held by Dyfed Powys Police, due to the way that the 999 system works we don’t hold this information on our systems, a 999 call is a BT process, so we do not record this information. (Please note, BT will ring the force 999 call handling centre, for a maximum of 2 minutes, then try the same force call handling centre on a different line for a maximum of 2 minutes, then they will divert the 999 caller to a neighbouring force call handling centre).
Q4bii)
|
Year |
101 calls not answered in less than 1 minute |
|
2019 |
65,298 |
|
2020 |
76,338 |
|
2021 |
78,979 |
|
2022 |
66,154 |
|
2023 |
70,370 |
It should be noted that as a result of the systems adopted by Dyfed-Powys Police in relation to the recording of such information that the information released may or may not be accurate.
(This is a response under the Freedom of Information Act 2000 and disclosed on 21/02/2024)