101 calls received 719/2024

FOI Reference: 719/2024

Request:

Please provide the following information for the period 1/1/2024 to 30/6/2024.

1 - Total number of calls to 101.

2 - Number of calls to 101 answered in under 1 min.

3 - Number of calls to 101 answered in under 2 min.

4 - Number of calls to 101 answered in under 5 min.

5 - Number of calls to 101 answered in under 10 min.

6 - Number of calls to 101 not answered.

 

I can confirm that Dyfed-Powys Police does hold the information requested, as outlined below:-

Response 1:

78,276 calls to 101.

Response 2:

26,124 calls to 101 answered in under 1 min.

Response 3:

31,289 calls to 101 answered in under 2 min

Response 4:

40,324 calls to 101 answered in under 5 min.

Response 5:

47,905 calls to 101 answered in under 10 min.

Response 6:

21,110 calls to 101 were abandoned.

Please note that Dyfed-Powys Police operates with the national 101 non-emergency platform, and this offers four options for callers for service to choose from, these being:

Option 1: Reporting a new incident.

Option2: Requesting an update from an existing incident.

Option 3: Direct dial to a known extension number.

Option 4: Request for advice and guidance.

In terms of call answering times for the above options, a performance measure does not exist nationally. The only performance metric that does exist for 101 non-emergency calls is the measurement of abandonment of calls presented. Nationally this is set at 10% for those Police Forces that do not operate with a switchboard function, and 5% or those who do.                                           

                                                           

(This is a response under the Freedom of Information Act 2000 and disclosed on 30/07/2024)