Standards explain how organisations are expected to use the Welsh language in different situations.

The Welsh Language (Wales) Measure 2011 establishes a legal framework to impose a duty on some organisations to comply with standards of conduct on the Welsh Language. The standards standardise the provision of Welsh language service across the Force in order to ensure that we meet the needs of our public, as well as our employees.

On the 30th September 2016, Dyfed-Powys Police (the Force) were served with a Compliance Notice requiring the Force to comply with a number of Welsh Language Standards relating to Service Delivery, Operational Matters, Policy Making and Record Keeping.

They will ensure that the public are provided with the opportunity to communicate with us, and receive a service from us through the medium of Welsh wherever possible. Employees of the Force will also benefit – Welsh speakers through increased opportunities to utilise the language in the workplace, and non-Welsh speakers through the increased opportunities to learn the language.

All of the Standards contained within the Compliance Notice served on the Force, together with an explanation as to what we will do to comply with them can be found below.

We are committed to providing high-quality Welsh language services to all our customers in a fair and equal way. Whether you are not satisfied with the service you have received or you have received an excellent service, we would like to know about it.

Please contact the Public Service Bureau as follows:

Phone: 01267226044

Email: publicservicebureau@dyfed-powys.pnn.police.uk

Further information relating to making a complaint can be found on the website of the Office of the Police and Crime Commissioner.

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