Crime recording and case file systems 478/2026

FOI Reference: 478/2026

Request:

I am seeking information regarding the tools, technologies, and digital systems used by the force to support officers with crime recording and the preparation or completion of case files.

Please provide information held centrally by the force regarding the following:

1. A list of all tools, technologies, software platforms, or digital systems used as of the date of this request by the force to assist officers with crime recording and/or case file preparation.
2. For each tool or system identified, please provide:
3. 1. The name of the tool or system
   2. Its primary function(s) (e.g., crime recording, case file generation, decision support, workflow management)
   3. Whether it is used force wide or only within specific units or departments
   4. Where readily available, please provide the year it was introduced.
   5. Whether the tool incorporates any AI, automation, or machine assisted decision making features
   6. Any centrally-held statistical data to show the impact in efficiency of any tool or system used for crime recording and the preparation or completion of case files (e.g., pre and post implementation of any tool or system)

If any part of this request is likely to exceed the Section 12 cost limit, please advise me which part(s) so I may refine the request. If any information is withheld, please cite the relevant exemption(s) and explain how they apply.

Response 1&2:

I can confirm that Dyfed-Powys Police does hold the information requested, the details of which are as follows:

• Dyfed Powys uses PRONTO and Niche to record Crimes. Case File Preparation is done using Niche.

PRONTO – used by all officers and staff that have responsibility to record crime.  All crime recorded in DPP is done via PRONTO.  Officers/ staff do have the ability to directly enter Crime information into Niche but PRONTO is the directed method of data capture.

PRONTO was first introduced in 2014.  The process was changed in May 2023 to align with Niche implementation.

No AI incorporated in PRONTO

No benefit data held

Niche is used for the management of crimes to include supervisory and audit functions.

Niche - Case File generation is done in Niche along with all supervision, decision support and workflow management.

Niche is used by all that have responsibility for Case file preparation and management.

Niche was introduced in May 2023.

No AI incorporated in Niche.

No statistical data held to show the impact of efficiency.

(This is a response under the Freedom of Information Act 2000 and disclosed on 15/06/2026)