Unanswered 101 calls 148/2022

FOI Reference: 148/2022

Request 1 - 3:

1 How many people called the 101 system for contact with DPP for the three month period from November 1st 2021 to 31st January 2022.

2. Of these calls what percentage were abandoned without being answered by DPP.

3. Could I also be provided with the same information for the same period a year previous. 

Response 1 – 3:

I can confirm that Dyfed-Powys Police does hold the information requested, as outlined below.

Please note: Dyfed-Powys Police’s (Welsh & English) 101 service provides a telephony channel whereby the public are able to ask to select from the following options :-

 To report a new (non-emergency) incident (Option 1)

• For queries regarding existing incidents, general information or advice (Option 2)
• If you know the extension you require (Option 3).  Please note that this is an automated non-human call transfer process.
• for all other enquiries (Option 4)

 Generally, the public consider 101 to be a contact channel for reporting non-emergency incidents.  In this respect, Option 1 calls, reflect this expectation / commonly held belief of a 101 call i.e. a service to report non-emergency incidents.  Some police forces use a ‘non-101’ telephone service for dealing with queries, existing incidents, general information or advice and other enquiries.  In Dyfed-Powys Police these requests for service are served via 101. 

 The Data provided in the table above accounts only for period 0700-0000 daily.

It should be noted that as a result of the systems adopted by Dyfed-Powys Police in relation to the recording of such information that the information released may or may not be accurate.

(This is a response under the Freedom of Information Act 2000 and disclosed on 15/03/2022)